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Automotive Industry

  Enhance Customer Experience ▸ Train staff to deliver exceptional telephone customer service ▸ Reveal and resolve skill gaps in performance

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Collection Agencies

Maintain and Protect Your Business Reputation ▸ Ensure staff training on accepted policies and procedures ▸ Monitor live agent interactions ▸ Easily evaluate agents and provide situational training

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Contact Centers

Increase Sales and Lead Conversions ▸ Track service, promotional and sales calls ▸ Understand the dialog that works best in sales calls ▸ Generate reports on agent performance to gain actionable information

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Education

Educational Institutions Benefit From Interaction Recording, including: ▸ Campus Police and Security ▸ Admissions and Recruitment ▸ Donations and Fundraising ▸ Admissions and Records ▸ Online Classes ▸ Research and Data Collection ▸ Materials and Facilities

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Financial Institutions

Maintain and Protect Your Business Reputation ▸ Ensure staff training on accepted policies and procedures ▸ Monitor live agent interactions ▸ Easily evaluate agents and provide situational training

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Healthcare

Ensure Liability Protection with Interaction Recordings ▸ Record Doctor/Patient phone consultation ▸ Record life flight dispatch and communication ▸ Record paramedic to ER communication ▸ Record calls handled by all departments, including: Patient transfers Collections Appointment scheduling Phone prescriptions ▸ Securely share interaction recordings

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Law Firms

Improve Workforce Optimization ▸ Record client calls during the discovery process ▸ Record depositions taken over the phoneTrack billable hours for phone interactions

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Energy & Utilities

Verification in Case of Outages and Disasters ▸ Record calls of outage reports and service crew dispatch ▸ Record disaster response for liability protection

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