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Skype for Business Recording – The New Necessity

Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that do not. With Skype for Business recording, you can precisely measure and improve customer service, resolve costly disputes, improve compliance, and capture and analyze the voice of the customer to garner valuable sales and marketing..
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Omni-Channel Playback Elevates Quality Monitoring

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring..
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