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10 Ways Skype for Business Recording Helps your Contact Center

According to Gartner, by 2020, 20% of all contact center seats will be based on Skype for Business (S4B). If you are already using S4B in your customer service environment, did you know you can augment the application with a seamlessly integrated call recorder? This will enable you to capture all aspects of your S4B..
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Record All Customer Interactions to Protect your Credit Union

Just last year, several credit unions/financial institutions fell victim to the strict regulations stipulated in the Truth in Lending Act (TILA). In November, members of the Marriott Employees Federal Credit Union brought a lawsuit against the MEFCU for $1 million for violations to TILA. Agents failed to disclose the true cost of mini-loans for which..
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Using Call Recording and Monitoring to Meet Internal Compliance Requirements

Your call center agents and inside salespeople directly impact your business’s relationship with valued customers and prospects on every single call they make or receive. Your employees’ interactions can lead to new sales, upsells or lost sales opportunities, even customer defection to your competition. With some call centers handling hundreds or even thousands of calls..
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Is your Recorder for Skype for Business Online up to the Task?

Is your client-side recorder causing the following issues? Incorrect call direction reporting Phone numbers mixed between records Inability to pull data via API or database Lack of protection for sensitive data (e.g. credit card or pin number) If so, you are not alone. Many companies are experiencing these and other problems with their Skype for..
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Whoops, Forgot to Press “RECORD”

Most call recording systems today are set to the “record on demand” mode, giving agents the ability to record if they deem it necessary. While that’s all well and good, it’s easy to forget to press “RECORD”. When this happens, we are left without a recording of the TDM, VoIP, cloud or even Skype for..
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6 Important Criteria when Selecting a Skype for Business Recorder

Skype for Business does not have a full-featured recorder built into the application. If you require robust capabilities, you need to consider an integrated, Microsoft Certified recording solution. Criteria to look for: Types of recording – The different types of recording you can choose from includes centralized recording of Internal, PSTN, Conference, Remote Agent, Mobile..
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Skype for Business Recording – The New Necessity

Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that do not. With Skype for Business recording, you can precisely measure and improve customer service, resolve costly disputes, improve compliance, and capture and analyze the voice of the customer to garner valuable sales and marketing..
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Numonix Delivers Client-Side Skype for Business Recorder

This TMCnet article discusses Numonix's new Skype for Business Client Side Recorder: "Numonix has introduced a new RECITE Client-Side Recorder for Skype for Business. This solution allows organizations to access Office365 recordings securely." Read Article Here
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Omni-Channel Playback Elevates Quality Monitoring

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring..
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