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Skype for Business Recording – The New Necessity

Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that do not. With Skype for Business recording, you can precisely measure and improve customer service, resolve costly disputes, improve compliance, and capture and analyze the voice of the customer to garner valuable sales and marketing..
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Omni-Channel Playback Elevates Quality Monitoring

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring..
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Seven Key Things to Consider When Choosing a S4B Recording Solution

Skype for Business (S4B) is being adopted by organizations across every vertical industry, increasing the demand for  S4B recording applications to capture and replay audio, video, screen and chat. With many S4B recording options available today, there are six key things to consider when choosing your recording solution. A word of caution: Implementing S4B recording functionality is..
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Numonix Saddletree Research Kachina Award for RECITE

Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365 Winner of Voice of the Customer Solutions Category Boca Raton, Fla., Nov. 29, 2016 — Numonix is pleased to announce it has received Saddletree Research’s Kachina Award™ for its RECITE® Interaction Recording for Microsoft® Office 365. Numonix’s Microsoft-certified RECITE interaction recording..

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Skype for Business Certification

Numonix Awarded Skype for Business Certification From Microsoft for RECITE Interaction Recording Solution RECITE Was First-to-market With a Certified Recording Solution for Skype for Business Interactions On-premises, Hybrid Cloud and in Microsoft Office 365 Boca Raton, Fla., Oct. 18, 2016 — Numonix is pleased to announce it has been awarded Skype® for Business interoperability certification..

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Numonix Awarded Microsoft Silver Communications Competency

Numonix Achieves Microsoft Silver Communications Competency BOCA RATON, Fla., June 7, 2016 — Numonix, a leader in interaction recording solutions, today announced that it has achieved Microsoft® Silver Communications Competency. As a Microsoft Independent Software Vendor (ISV), Numonix has also received certification for its RECITE interaction recording solution for Skype for Business. RECITE records all..

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