IXCloud Helps you Comply with MiFID II
Infograph Links Global Banking and Finance MiFID II Call Recording Regulations from ESMA
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Don’t Let Data Privacy and Compliance Lapse During COVID-19
While these times are certainly unprecedented, some things must remain the same – namely customer data privacy, compliance and risk..
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Why you Must Start Recording Your At-Home Business Interactions
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Hidden Costs of NOT Recording Customer Calls
Although interaction recording software can be quite reasonable when you consider subscription pricing and a low total cost of ownership (TCO),..
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Factors to Consider when Recording Skype for Business and Microsoft Teams
Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams interactions. You have contact center..
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How Long Should You Keep that Call Recording?
Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior..
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Contact Center 2020: Asset or Liability?
In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that...
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Are your Agents Really Listening to your Customers?
Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to..
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Recording Calls at Universities: What you Need to Know
Colleges and universities have paying “customers” just like businesses do, and like a business, they need to provide a positive..
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Call Recording for Legal Firms: What you Need to Know
Legal firms like yours typically record client conversations to track billable hours, as well as for dispute resolution and evidentiary..
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Choosing the Best Call Recorder for your Healthcare Business
The healthcare industry is heavily regulated, requiring compliance to laws that protect patient medical records and other personal information. Enacted..
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“This Call may be Recorded for MY OWN Purposes”
There are countless use cases for businesses recording calls with their customers, such as quality assurance, dispute resolution, order verification,..
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