Infograph Links Global Banking and Finance MiFID II Call Recording Regulations from ESMA

While these times are certainly unprecedented, some things must remain the same – namely customer data privacy, compliance and risk..

Although interaction recording software can be quite reasonable when you consider subscription pricing and a low total cost of ownership (TCO),..

Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams interactions. You have contact center..

Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior..

In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that...

Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to..

Colleges and universities have paying “customers” just like businesses do, and like a business, they need to provide a positive..

Legal firms like yours typically record client conversations to track billable hours, as well as for dispute resolution and evidentiary..

The healthcare industry is heavily regulated, requiring compliance to laws that protect patient medical records and other personal information. Enacted..

There are countless use cases for businesses recording calls with their customers, such as quality assurance, dispute resolution, order verification,..