Infograph Links Global Banking and Finance MiFID II Call Recording Regulations from ESMA
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While these times are certainly unprecedented, some things must remain the same – namely customer data privacy, compliance and risk..
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Although interaction recording software can be quite reasonable when you consider subscription pricing and a low total cost of ownership (TCO),..
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Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams interactions. You have contact center..
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Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior..
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In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that...
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Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to..
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Colleges and universities have paying “customers” just like businesses do, and like a business, they need to provide a positive..
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Legal firms like yours typically record client conversations to track billable hours, as well as for dispute resolution and evidentiary..
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The healthcare industry is heavily regulated, requiring compliance to laws that protect patient medical records and other personal information. Enacted..
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There are countless use cases for businesses recording calls with their customers, such as quality assurance, dispute resolution, order verification,..
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