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Omni-Channel Playback Elevates Quality Monitoring

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring..
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Numonix Saddletree Research Kachina Award for RECITE

Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365 Winner of Voice of the Customer Solutions Category Boca Raton, Fla., Nov. 29, 2016 — Numonix is pleased to announce it has received Saddletree Research’s Kachina Award™ for its RECITE® Interaction Recording for Microsoft® Office 365. Numonix’s Microsoft-certified RECITE interaction recording..

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Skype for Business Certification

Numonix Awarded Skype for Business Certification From Microsoft for RECITE Interaction Recording Solution RECITE Was First-to-market With a Certified Recording Solution for Skype for Business Interactions On-premises, Hybrid Cloud and in Microsoft Office 365 Boca Raton, Fla., Oct. 18, 2016 — Numonix is pleased to announce it has been awarded Skype® for Business interoperability certification..

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Numonix Awarded Microsoft Silver Communications Competency

Numonix Achieves Microsoft Silver Communications Competency BOCA RATON, Fla., June 7, 2016 — Numonix, a leader in interaction recording solutions, today announced that it has achieved Microsoft® Silver Communications Competency. As a Microsoft Independent Software Vendor (ISV), Numonix has also received certification for its RECITE interaction recording solution for Skype for Business. RECITE records all..

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Will Your Company be placed on Hold as Communications Technology Evolves?

As connectivity improves and companies adopt more advanced IP PBX’s and  UC products; legacy technology in Call Recording will struggle to keep up and adapt to new integrations, protocols and specific network configurations. The emerging “new generation” recording products are specifically developed to quickly adapt to new integrations and methods of connectivity, as well as..

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Numonix Introduces the First Hybrid Cloud-based Certified Interaction Recording Solution for Skype for Business Microsoft Office 365

RECITE for Skype for Business in O365 Records Voice, Video, Chat and Desktop Screens From the Cloud ENTERPRISE CONNECT 2016, ORLANDO, Fla., March 7, 2016 — Numonix today introduced the industry’s first hybrid cloud-based certified interaction recording solution for Skype for Business in Microsoft® Office 365. RECITE® for Microsoft O365 will make its debut at..
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Numonix RECITE Service Provider Edition (SPE) Enables Telecom Service Providers and Shared Contact Centers to Offer Secure, Compliant Multi-tenant Interaction Recording and Quality Management Solutions

RECITE SPE Is Compatible With Most Available UC Platforms     IT EXPO, FORT LAUDERDALE, Fla., Jan. 26, 2016 — Numonix RECITE Service Provider Edition (SPE) enables telecommunication service providers and shared customer contact centers to offer secure and compliant interaction recording and quality management solutions to their clients.  RECITE SPE is compatible with most..

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Numonix Announces Enhanced Integration of RECITE Interaction Recording Solution With Allworx VoIP Telephone Systems

RECITE Now Distributed by Vital Communications Allworx Distributor     IT EXPO, FORT LAUDERDALE, Fla., Jan. 26, 2016 — Numonix today announced enhanced integration of its award-winning RECITE® interaction recording solution with Allworx VoIP business telephone systems.  It also announced a new Allworx distribution agreement with Vital Communications Inc., the world’s largest distributor of Allworx..

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Numonix’s RECITE Interaction Recording Solution Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award

2015 Internet Telephony Skype Award     Numonix’s RECITE Interaction Recording Solution Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award   RECITE Recognized for Driving Growth in the Microsoft Skype for Business Community   BOCA RATON, Fla., Jan. 5, 2016 — Numonix announced today that TMC, a global, integrated media company, has awarded RECITE®..
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