Quality management has always been a critical aspect of customer service, requiring trained staff to evaluate calls and interactions to … Read More
Call Recording
How LLMs and GPTs Solved the Auto QM Conundrum of Human Interaction
Navigating Large Language Models: Harnessing Innovation While Mitigating Risks (Part 2)
In today’s digital era, where innovation knows no bounds, Large Language Models (LLMs) stand out, signaling the next era of … Read More
The Edge of Innovation: Large Language Models (LLMs) in Modern Workplaces
In today’s technology-driven world, businesses must adapt to stay ahead of the curve. One of the most significant advancements is … Read More
Maximizing Value and Minimizing Risk: Call Recording Retention in the Era of A.I.
In today’s rapidly evolving business landscape, the significance of call recording cannot be overstated. With the advent of Artificial Intelligence … Read More
Calls and Meetings are Not the Same In Microsoft Teams
For those of you who use Microsoft Teams every day, the differences between a Teams meeting, and a voice call … Read More
The Clarification on Compliance Recording for Microsoft Teams
IXCloud Records, Stores and Analyzes Interactions Without Physical or Virtual Servers There have been articles making the rounds from various … Read More
Numonix Among First to Release a Fully Managed Cloud Compliance Recording Service for Microsoft …
IXCloud Records, Stores and Analyzes Interactions Without Physical or Virtual Servers BOCA RATON, Fla., June 9, 2020 — Numonix, a … Read More
IXCloud Helps you Comply with MiFID II
Infograph Links Global Banking and Finance MiFID II Call Recording Regulations from ESMA
Don’t Let Data Privacy and Compliance Lapse During COVID-19
While these times are certainly unprecedented, some things must remain the same – namely customer data privacy, compliance and risk … Read More