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Omni-Channel Playback Elevates Quality Monitoring

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring..
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Call Recorder Versatility Test

Call Recorder Versatility Test – What’s your Score? When it comes to call recording, there are features and functionality abound, but you can only take full advantage of all of them if you have the power of versatility and customizability. Many call recording solutions do not offer customization capabilities to make the recorder work precisely..
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Seven Key Things to Consider When Choosing a S4B Recording Solution

Skype for Business (S4B) is being adopted by organizations across every vertical industry, increasing the demand for  S4B recording applications to capture and replay audio, video, screen and chat. With many S4B recording options available today, there are six key things to consider when choosing your recording solution. A word of caution: Implementing S4B recording functionality is..
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Despite Mitel Consolidation, Numonix has your Recording Needs Covered

Mitel has made some significant acquisitions in the recent past to put itself in a position of great strength in the contact center space. These major moves, including the acquisition of Oaisys, followed by Toshiba’s telecommunications business, and most recently, purchasing ShoreTel, have greatly expanded Mitel’s capabilities. There are also, however, some downstream technical and..
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Numonix Wins 2017 Communications Solutions Product of the Year Award for Mobile Call Recording and Intelligent Scenario Routing

Numonix Honored for Its Exceptional Innovation and Commitment to Improving the Customer Experience BOCA RATON, Fla., July 27, 2017 — Numonix today announced that it has been honored as a winner of a 2017 Communications Solutions Product of the Year Award from TMC, a global integrated media company. Numonix won for its Mobile Call Recording..

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RECITE for Microsoft office 365 Customer magazine Award

Numonix Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award for RECITE for Microsoft O365 Numonix Honored for Its Exceptional Innovation and Commitment to Improving the Customer Experience BOCA RATON, Fla., April 26, 2017 — Numonix today announced that it has been honored as a 2016 Workforce Optimization Innovation Award winner for its RECITE® for Microsoft..

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Numonix Saddletree Research Kachina Award for RECITE

Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365 Winner of Voice of the Customer Solutions Category Boca Raton, Fla., Nov. 29, 2016 — Numonix is pleased to announce it has received Saddletree Research’s Kachina Award™ for its RECITE® Interaction Recording for Microsoft® Office 365. Numonix’s Microsoft-certified RECITE interaction recording..

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Skype for Business Certification

Numonix Awarded Skype for Business Certification From Microsoft for RECITE Interaction Recording Solution RECITE Was First-to-market With a Certified Recording Solution for Skype for Business Interactions On-premises, Hybrid Cloud and in Microsoft Office 365 Boca Raton, Fla., Oct. 18, 2016 — Numonix is pleased to announce it has been awarded Skype® for Business interoperability certification..

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2016 Communications Solutions Product of the Year Award

Numonix’s RECITE for Skype for Business in Microsoft Office 365 Wins 2016 Communications Solutions Product of the Year Award RECITE Is the First Compliant Hybrid Cloud-based Interaction Recording Solution for Skype for Business; Records Voice, Video, Chat and Desktop Screen BOCA RATON, Fla., Aug. 23, 2016 — Numonix today announced that TMC, a global, integrated..

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