Reporting

The RECITE solution features a powerful reporting tool that enables authorized members of the organization to access and utilize valuable business intelligence to make informed decisions based on the various metrics of the business operation. Reports can be generated on demand or scheduled for convenience and can be accessed through the Web-based user interface. It does not require any additional client applications.

Dashboards Features:

▸ Included with RECITE — no additional licensing is required.
▸ 20+ enhanced report templates are included
▸ Quality management, agent activity and system reports
▸ Customized reports available upon request
▸ Report formats include bar, line and pie charts
▸ Filtering options enable users to access information quickly
▸ Export to various formats to meet your needs for presentations and sharing
▸ One-click to print report
▸ Quick links to calls represented in reports
▸ Create scheduled reports and/or generate reports on demand

Benefits:

▸ Gain valuable business intelligence into the operation and performance of your organization
▸ Make informed decisions based on accurate, easy-to-understand, information
▸ Quickly access reports at a click
▸ Improve agent productivity and training using accurate metrics
▸ Identify business trends and proactively take advantage of opportunities
▸ View trends and comparisons in visual formats to easily gauge improvement through processes implemented