Most Versatile Recording Solution.

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RECITE Interaction Recording Solution

We believe you should be able to record and listen to your calls the way you want to. This is why our RECITE recording solution offers 80 customizable widgets and dashboards, 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports, and 4 types of built-in storage support.

With the right intelligence at your fingertips, you can make faster and better decisions, accelerate sales, enhance service, resolve disputes and mitigate risk.

Boost Your Business Success and Ensure Compliance with RECITE

Benefits:

▸ All-in-one interaction recording and Quality Management suite
▸ Compliance with regulations, including PCI-DSS, HIPAA, BASLII and more
▸ Unique insights into your employee-customer interactions
▸ One of the only interaction recording solutions compatible with Skype for Business
▸ Customizable security profiles to suit your specific needs
▸ Complete audit trail of interactions: voice, video, screen and Chat/IM
▸ Scalable from five to 500,000 users
▸ Customizable to meet the unique needs of vertical market industries, including Automotive, Collection Agencies, Contact Centers, Financial Institutions, Healthcare, Law Firms, and Utility & Energy companies.

Gain Valuable Insights Into Your Employee-Customer Interactions

Features:

▸ Interaction Recording for Valuable Insights

• Call Recording for unique insights into your employee-customer interactions
• Video Recording of video-based interactions deliver the “big picture”
• Screen Recording of the agent’s desktop that is synchronized to the audio recording, which provides a comprehensive view of the customer interaction
• Chat/IM Recording capabilities for insights into customer interactions
• Quality Management tool for quality assurance and management to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity

▸ Technologically Advanced, Easy-to-Use UI and Web

• Intuitive user interface for fast start-up and minimal training
• Web-based storage and retrieval for easy, secure sharing of files via email (.WAV format)

▸ Meets Regulatory Compliance

• Masking of sensitive information (such as credit card numbers) to meet compliance
• Built-in 256-bit encryption ensures a secure, compliant environment.

▸ Rich set of Contact Center features

• Live Monitoring for on-the-spot agent training
• Agent Notes/Reference Tagging for easy search
• Customizable Dashboards tool enables agents, supervisors and administrators to view real-time metrics

▸ Built for Global Deployment

• Rules-based cataloging for global and multi-site deployments
• Enhanced provisioning with real time Active Directory monitoring

▸ Integration with Your Business Communication Solutions

• Integration with virtually every available PBX and UC platform
• Integration with the most popular CRM solutions
• Integration with Skype for Business, providing a smooth migration path for all supported PBX systems, delivering 100 percent uptime for simultaneous recording of all calls on both platforms