Trumbull, Conn. (March 11, 2015) Novus LLC, a distributor of telecommunications and IP equipment, announced today Numonix is a new partner, and will resell its RECITE® software solution, which is qualified for Microsoft Lync 2013.
The RECITE software solution is a secure call recording and quality management system that merges traditional call recording functionality into a Lync based environment. It offers a number of software modules for users to easily search, playback and download their Lync recordings, as well as evaluate and manage employee communications. RECITE can be configure to record all available Lync call scenarios, including internal, external, PSTN, mobile, remote and federated calls.
“We are glad to partner with Numonix, an innovator in this space,” said Chris Meehan, managing partner at Novus. “We have seen businesses deploy Lync and Lync qualified applications to enhance their communications capability. Adding RECITE to our portfolio enables Novus to expand the company’s network of resellers. Enterprise, midsized and small businesses will see their immediate daily needs met swiftly in day-to-day Lync transactions,” added Meehan.
The third party Lync qualified applications is trending upwards. According toMicrosoft, there are currently 57 applications qualified by Microsoft to work with Lync Server 2013, compared to 28 applications for Lync Server 2010. Those applications are developed to extend the native capability of the Lync Unified Communications platform.
RECITE adds a full suite of interaction recording features to Lync’s capability. “RECITE is a perfect solution for all industries where recording for compliance, transaction verification and records for evaluation of employee interactions are required,” said Michael Levy, President at Numonix. “Some examples are financial institutions, contact centers, brokerage houses, healthcare providers and government entities. We are also expanding into many other burgeoning markets, where compliance recording is a factor.”
In addition to Microsoft Lync, RECITE supports a wide range of other telephony infrastructures including but not limited to Avaya, Broadsoft, Cisco, SIP and many popular IP and TDM solutions.
As one of the few North American distributors to achieve Microsoft Partner Network Gold Certified Communications Competency, Novus partners with best-of-class developers and service providers to offer the widest portfolio of Lync qualified hardware, software and services, and Numonix adds even more substance to the suite.
Novus is a leading distributor of legacy and IP voice and data communications technology with nearly three decades of experience advising and supporting value added resellers (VARs) throughout North America. The firm works with more than a dozen equipment manufacturers and their distributors to sell and support affordable, innovative telecommunications solutions. Since December 2013, Novus has maintained Microsoft’s Partner Network Gold Communications competency, one of the only such distributors in North America to do so. The company supports the legacy products of Nortel, NEC, Avaya, and Vodavi, and acts as a liaison for manufacturer-supported programs for remanufactured, new, manufacturer discontinued and end-of-life products. Novus also provides call center management, consultation and asset management services.
Numonix is an innovator in the development of interaction recording and quality management solutions that are deployed globally in contact center, customer service, financial, healthcare, public safety and compliance oriented businesses. Through a network of authorized partners, the company provides innovative, cost-effective solutions including call and screen recording, quality management and compliance call masking.
For more information on Numonix, visit http://www.numonix.co or call 1-855-NUMONIX. Follow us on Twitter and LinkedIn.