Numonix’s RECITE for Skype for Business in Microsoft Office 365 Wins 2016 Communications Solutions Product of the Year Award
RECITE Is the First Compliant Hybrid Cloud-based Interaction Recording Solution for Skype for Business; Records Voice, Video, Chat and Desktop Screen
BOCA RATON, Fla., Aug. 23, 2016 — Numonix today announced that TMC, a global, integrated media company, has awarded RECITE® for Microsoft O365 with a 2016 Communications Solutions Product of the Year Award.
“Numonix is honored to win this award for RECITE Skype® for Business in Microsoft Office 365, which provides a complete cloud-based interaction recording solution that helps enterprises ensure regulatory compliance, reduces legal liability and gives valuable insights into customer interactions,” said Avi Margolin, CEO of Numonix.
“Congratulations to Numonix for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Numonix’s RECITE is truly an innovative product and is one of the best solutions brought to market in the past 12 months that facilitates business-transforming voice, data and video communications.”
Numonix, a Microsoft Silver Communications partner and preferred recording solution provider for recording on-premise and hybrid deployments of Skype for Business, also works closely with Microsoft to maintain interaction recording compliance for Skype for Business users migrating to Office 365.
Robust, Flexible and Scalable Recording Solution for the O365 Hybrid Cloud
RECITE for Microsoft O365 enables cloud-based interaction recording, storage, management and retrieval of recordings via its hybrid cloud integration and Web-based portal without installing any software into the enterprise’s network. RECITE records all modalities, including Voice, Video, Chat and Desktop Screen. Since all recording is done on the server, no client-side resources are needed for voice, video or chat recordings.
RECITE benefits include:
⦁ Seamless recording. All Microsoft O365 interactions are recorded to the cloud, including Voice, Video, Chat and Desktop Screen.
⦁ Regulatory compliance. RECITE is a SOX, HIPAA, PCI, Dodd-Frank, and MIFID-2 compliant recording solution.
⦁ Secure Recordings. All recorded interactions are encrypted end-to-end from capture to storage.
⦁ Centralized Administration. Web-based access and administration provides easy and secure access to recordings.
⦁ Real-time Active Directory Monitoring. Administrators are enabled to provision and decommission users in real-time without having to manage multiple platforms.
⦁ Quality Management. RECITE includes built-in contact center features, including Live Monitoring, Agent Scoring and Reporting at no additional charge.
⦁ Flexibility. RECITE features RECAP (API) for system management, user provisioning and targeting. RECITE also features advanced capabilities, including Duplicate Media Streaming for third-party integrations such as Analytics
⦁ Proactive Monitoring. Proactive and continuous monitoring ensures uninterrupted service.
⦁ Comprehensive Activity Logs. User Activity Logs help organizations meet stringent internal and external compliance requirements and provide an Audit Trail to assist in both compliance and troubleshooting.
⦁ Compatibility With Leading Voice and UC Platforms. RECITE is compatible with leading voice and UC platforms, including Allworx, Avaya, Broadsoft, Cisco, Mitel, ShoreTel, Switchvox and Toshiba.
⦁ Choice of Endpoint. RECITE supports all endpoints, including Skype for Business and Microsoft Lync® clients, Polycom telephones and other third-party telephones, including those that support BToE.
Now available from Numonix’s global dealer network, RECITE scales from five to thousands of users.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more. For more information about TMC, visit www.tmcnet.com.
Numonix is an innovator in interaction recording and quality management solutions. Numonix’s RECITE interaction recording solutions help organizations maintain a competitive edge, ensure regulatory compliance, resolve disputes and enhance customer experience. RECITE captures all interactions, including voice, screen, video, and IM/Chat. Available in both enterprise and service provider editions, Numonix’s award-winning RECITE is deployed globally in contact center, customer service, financial, and public safety applications. Affordably priced, RECITE is scalable to accommodate organizations of any size and is available globally. Numonix is based in Boca Raton, Fla. For more information, visit www.NumonixRecording.com