“Versatility” versus “flexibility” is what really matters when it comes to call recording solutions. Versatility means your recorder can ‘adapt to different functions and activities’ while flexibility only means your recorder ‘can be easily modified’. You want a recorder that is as versatile as possible so you can garner the intelligence and data you need to make the best decisions, really move the needle on customer service and more!

Download this e-book to learn about the versatility capabilities you should be looking for (with any recorder) in the areas of: