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MITEL Application Note

For Mitel MiVoice Connect!

RECITE Call Recording Configuration

Mivoice Connect Call Recording

RECITE’s flexible interaction recording solution for Mivoice Connect enables customers to choose the best option to fit their needs without compromising quality or performance. In addition, peace of mind assurance that RECITE can handle any signaling or media codec type configured to record any call type within the Mivoice Connect environment including but not limited to mobile and remote users.

RECITE Meets Your Interaction Recording Needs

Support for T1, E1, J1, SIP, and MGCP
Support for L16, G.722, G.711 & G.729a codecs
Recording of Trunk or Station side conversations
Single, Multi-Site, Regional and Geographic deployments
SharePoint and Azure cloud integrations for superior archiving and storage

Easy Recording of Mivoice Connect:

TAPI WAV:
Shoreware Remote software is installed on the RECITE server enabling RECITE to utilize TAPI WAV to receive the call events (META data) from the ShoreWare server and voice from the Mivoice Connect switches.
TAPI & Passive Tap / Port Mirroring:
Shoreware Remote software is installed on the RECITE server enabling RECITE to receive TAPI
call events (META data) combined with Passive TAP (T1, E1, J1 Trunk) or Port Mirror (L16, MGCP)
Station side (Audio) to record the complete conversation
CDR & IP Trunk:
Utilizing CDR events from the Shoreware server (META data) and Passive (SIP) Trunk for Voice to record complete conversation
No need for expensive Media Proxy ports to record SIP trunk side
Port Mirroring:
• Easily record via Port Mirror (L16, MGCP) Station side traffic (Meta data & Audio)

Why RECITE for Mivoice Connect:

It’s affordable. Concurrent based recording licenses with no forklift upgrades.
It’s easy to install and manage. A typical install can be done in less than one day.
It’s compatible. Every leading UC vendor on the market is supported
It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
It’s secure. Utilizes AES 256 bit encryption
It’s compliant. SOX, PCI and HIPPA ready

If you are looking to record another Mitel MiVoice product, Recite offers active and passive integrations into the MiVoice Office 250, MiVoice MX-ONE, MiVoice 3300 and Mitel SX-200 platforms.

For more information, contact us.

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