Bridging the Gap:
How to Record calls in Skype for Business for Compliance Purposes
Securely recording and storing calls in Skype for Business can be challenging when relying on the native recording functionality in the platform. Currently, you can only save calls to a desktop, not to a secure centralized server or public/private cloud. For HIPAA, PCI, GDPR and other regulations, your agents can be in violation if you have not employed a centralized client-side recorder.
Numonix’s RECITE Skype for Business (client-side) recording solution is a desktop client that is easily and quickly loaded onto each computer you wish to record. Calls are stored centrally in your own data center, with all of the security, permissions, and profiles you need to protect sensitive customer data.
For more information and to learn about the many benefits:
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About NumonixNumonix offers the single most versatile unified communications and Skype recording solution for businesses and service providers, featuring over 300 customization options, a Windows 10-like tile dashboard, and enhanced omni-channel playback. All advanced features are included at no extra charge and you have 100% control over how you experience your recordings and your agent/customer data. With the right intelligence at your fingertips, you can make faster and better decisions, accelerate sales, enhance service, resolve disputes and mitigate risk.