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Meet Regulatory Compliance

Record calls for compliance and transaction verification
Reduce risks associated with regulatory compliance and information security
Encrypt recordings of customer interactions to meet security standards
Mask sensitive information to comply with PCI and other regulations

Ensure Liability Protection

Record calls for liability protection
Securely share interaction recordings

Enhance Your Customer Experience

Train staff to deliver exceptional telephone customer service
Use customized scorecards for insightful evaluations
Reveal and resolve skill gaps in performance
Resolve misunderstandings and disputes

Increase Sales and Lead Conversions

Track service, promotional and sales calls
Understand the dialog that works best in sales calls
Generate reports on agent performance to gain actionable information

Maintain and Protect Your Business Reputation

Ensure staff training on accepted policies and procedures
Monitor live agent interactions
Easily evaluate agents and provide situational training

Gain Advanced Technology

Access valuable data live at a glance
Seamless integration with third-party applications
One of the only solutions compatible with Skype for Business
Compatible with virtually every PBX and UC platform

Features That Empower You with Essential Business Insights

Our Products