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Compliance Masking

RECITE MasC Module conceals sensitive customer information that is disclosed during recording of voice and screen interactions. All sensitive information is rendered unplayable and inaccessible by any member of the organization. The Compliance Module supports PCI, HIPAA and other accepted compliance standards.

Features:

Add-on module licensed per concurrent channel
Mask sensitive information with an agent start/stop button and custom timeout (standard)
Mask the entire call with the click of a button
Automatic masking available on request – requires professional services

Compliance Masking

Comply with industry regulations
For internal compliance, mask sensitive information to completely restrict playback

Features That Empower You with Essential Business Insights


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