RECITE MasC Module conceals sensitive customer information that is disclosed during recording of voice and screen interactions. All sensitive information is rendered unplayable and inaccessible by any member of the organization. The Compliance Module supports PCI, HIPAA and other accepted compliance standards.
▸ Add-on module licensed per concurrent channel
▸ Mask sensitive information with an agent start/stop button and custom timeout (standard)
▸ Mask the entire call with the click of a button
▸ Automatic masking available on request – requires professional services
▸ Comply with industry regulations
▸ For internal compliance, mask sensitive information to completely restrict playback