Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that do not. With Skype for Business recording, you can precisely measure and improve customer service, resolve costly disputes, improve compliance, and capture and analyze the voice of the customer to garner valuable sales and marketing intelligence.
With over 100M enterprise Skype for Business (S4B) seats already in use, 20% of all new U.S. contact center seats by the year 2020 will be based on S4B contact center environments. With all of these customer interactions taking place on this burgeoning unified communications platform, the time is now to start recording Skype for Business audio, video and chat and replay your interactions through a single, integrated playback window. The native ap