There are countless use cases for businesses recording calls with their customers, such as quality assurance, dispute resolution, order verification,..
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Most of today’s call recording solutions capture both parties in a single mixed mono recording format. Less than ideal, mono..
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According to Gartner, by 2020, 20% of all contact center seats will be based on Skype for Business (S4B). If..
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Just last year, several credit unions/financial institutions fell victim to the strict regulations stipulated in the Truth in Lending Act..
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Your call center agents and inside salespeople directly impact your business’s relationship with valued customers and prospects on every single..
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Is your client-side recorder causing the following issues? Incorrect call direction reporting Phone numbers mixed between records Inability to pull..
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Most call recording systems today are set to the “record on demand” mode, giving agents the ability to record if..
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Skype for Business does not have a full-featured recorder built into the application. If you require robust capabilities, you need..
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Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that..
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The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to..
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Call Recorder Versatility Test – What’s your Score? When it comes to call recording, there are features and functionality abound,..
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Skype for Business (S4B) is being adopted by organizations across every vertical industry, increasing the demand for S4B recording applications to..
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