Mitel has made some significant acquisitions in the recent past to put itself in a position of great strength in the contact center space. These major moves, including the acquisition of Oaisys, followed by Toshiba’s telecommunications business, and most recently, purchasing ShoreTel, have greatly expanded Mitel’s capabilities. There are also, however, some downstream technical and cost-related challenges (and potential advantages) this consolidation can have on partners and customers that ought to be considered.

Most notably, businesses need to be thinking about how Mitel’s purchases will impact unified communications integrations (active and passive) and interoperability moving ahead, as well as audio capture methods. Each of the three platforms also has unique characteristics, such as OAI integrations into Toshiba, the latest Mitel Connect communication platform, and the recently released version 2 of Mitel’s Secure Recording connector.