1-855-NUMONIX | 561-952-2600

Omni-Channel Playback Elevates Quality Monitoring

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring..
Read more

Call Recorder Versatility Test

Call Recorder Versatility Test – What’s your Score? When it comes to call recording, there are features and functionality abound, but you can only take full advantage of all of them if you have the power of versatility and customizability. Many call recording solutions do not offer customization capabilities to make the recorder work precisely..
Read more

Seven Key Things to Consider When Choosing a S4B Recording Solution

Skype for Business (S4B) is being adopted by organizations across every vertical industry, increasing the demand for  S4B recording applications to capture and replay audio, video, screen and chat. With many S4B recording options available today, there are six key things to consider when choosing your recording solution. A word of caution: Implementing S4B recording functionality is..
Read more

Bringing Clarity to MiFID II/GDPR Call Recording

Bringing Clarity to MiFID II/GDPR Call Recording  By now you’ve surely heard of MiFID II and GDPR – two new regulations impacting telecom resellers across the UK and the EU. MiFID II arrived in January 2018, and GDPR goes live in May 2018. Driven by UK’s communications regulator (Ofcom) and the Financial Conduct Authority (FCA), these regulations..

Read more

MiFID II and GDPR: What you Need to Know

MiFID II (Markets in Financial Instruments Directive) and GDPR (General Data Protection Regulation) are two 2018 Europe-based regulations that will have an impact on the call recording industry. While MiFID II mandates all communications that lead to a transaction have to be recorded and stored for up to seven years, GDPR says that consent must..
Read more

Despite Mitel Consolidation, Numonix has your Recording Needs Covered

Mitel has made some significant acquisitions in the recent past to put itself in a position of great strength in the contact center space. These major moves, including the acquisition of Oaisys, followed by Toshiba’s telecommunications business, and most recently, purchasing ShoreTel, have greatly expanded Mitel’s capabilities. There are also, however, some downstream technical and..
Read more

The Death of “Call” Recording

First we had call logging. Then we had call recording. Now we have unified communications recording. Just like the term “call logging” has slowly made its way out of the contact center vernacular, so too will the words “call recording”. Today’s contact centers and business at large use far more than just the telephone to..
Read more

99.999% Uptime for Call Recording Systems?

Today, 100 percent of Fortune 500 businesses recording customer interactions and over 50 percent of small to medium sized businesses do the same. The process of capturing phone, chat, and video-based communication can provide significant value to a business in many forms, including monitoring agent performance, verifying orders, solving disputes and maintaining compliance (HIPAA, PCI,..
Read more

Is S4B the Next Big Thing in Call Recording?

Did you know that in 2017, 55% of U.S. organizations are using Skype for Business already as their PBX and/or for unified communications capabilities – chat, voice, meeting and screen sharing. In fact, by the end of this year, experts foresee upwards of 100 million enterprise Skype for Business (S4B) seats in the market. While..
Read more

Voice Logging to Skype Recording

Voice Logging to Skype Recording ‘Back in the 1980s and 90s, tape drives, voice loggers and visual basic were used to record phone calls. These systems were premise-based and heavily reliant on robust and expensive voice loggers which would capture and store calls using tape. Companies were forced to have reels and reels of tape..
Read more