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Whoops, Forgot to Press “RECORD”

Most call recording systems today are set to the “record on demand” mode, giving agents the ability to record if they deem it necessary. While that’s all well and good, it’s easy to forget to press “RECORD”. When this happens, we are left without a recording of the TDM, VoIP, cloud or even Skype for..
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6 Important Criteria when Selecting a Skype for Business Recorder

Skype for Business does not have a full-featured recorder built into the application. If you require robust capabilities, you need to consider an integrated, Microsoft Certified recording solution. Criteria to look for: Types of recording – The different types of recording you can choose from includes centralized recording of Internal, PSTN, Conference, Remote Agent, Mobile..
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Skype for Business Recording – The New Necessity

Capturing, storing and replaying your Skype for Business interactions can bring your business a multitude of advantages over companies that do not. With Skype for Business recording, you can precisely measure and improve customer service, resolve costly disputes, improve compliance, and capture and analyze the voice of the customer to garner valuable sales and marketing..
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Omni-Channel Playback Elevates Quality Monitoring

The word “omnichannel” is ubiquitous in the contact center industry today with regard to customer experience. It primarily refers to the ways or modes in which a company communicates with its customers – e.g. voice, video, chat, email, instant message and so on. Many customer focused organizations today put a lot of stock into ensuring..
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Call Recorder Versatility Test

Call Recorder Versatility Test – What’s your Score? When it comes to call recording, there are features and functionality abound, but you can only take full advantage of all of them if you have the power of versatility and customizability. Many call recording solutions do not offer customization capabilities to make the recorder work precisely..
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Seven Key Things to Consider When Choosing a S4B Recording Solution

Skype for Business (S4B) is being adopted by organizations across every vertical industry, increasing the demand for  S4B recording applications to capture and replay audio, video, screen and chat. With many S4B recording options available today, there are six key things to consider when choosing your recording solution. A word of caution: Implementing S4B recording functionality is..
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Bringing Clarity to MiFID II/GDPR Call Recording

Bringing Clarity to MiFID II/GDPR Call Recording  By now you’ve surely heard of MiFID II and GDPR – two new regulations impacting telecom resellers across the UK and the EU. MiFID II arrived in January 2018, and GDPR goes live in May 2018. Driven by UK’s communications regulator (Ofcom) and the Financial Conduct Authority (FCA), these regulations..

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MiFID II and GDPR: What you Need to Know

MiFID II (Markets in Financial Instruments Directive) and GDPR (General Data Protection Regulation) are two 2018 Europe-based regulations that will have an impact on the call recording industry. While MiFID II mandates all communications that lead to a transaction have to be recorded and stored for up to seven years, GDPR says that consent must..
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Despite Mitel Consolidation, Numonix has your Recording Needs Covered

Mitel has made some significant acquisitions in the recent past to put itself in a position of great strength in the contact center space. These major moves, including the acquisition of Oaisys, followed by Toshiba’s telecommunications business, and most recently, purchasing ShoreTel, have greatly expanded Mitel’s capabilities. There are also, however, some downstream technical and..
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The Death of “Call” Recording

First we had call logging. Then we had call recording. Now we have unified communications recording. Just like the term “call logging” has slowly made its way out of the contact center vernacular, so too will the words “call recording”. Today’s contact centers and business at large use far more than just the telephone to..
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