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Enhance Customer Experience

Train staff to deliver exceptional telephone
customer service
Reveal and resolve skill gaps in performance

Improve Your Bottom Line

Transaction Verification
Resolve Misunderstandings and Disputes

Gain Advanced Technology

Access valuable data live at a glance
Seamless integration with third-party applications
One of the only solutions compatible with
Skype for Business
Compatible with virtually every PBX and UC platform

Increase Sales and
Lead Conversions

Track service, promotional and sales calls
Understand the dialog that works best in sales calls

Maintain and Protect Your Business Reputation

Ensure staff training on accepted policies
and procedures
Monitor live agent interactions
Easily evaluate agents and provide situational training

Meet Regulatory Compliance

Record calls and interactions for compliance and liability protection
Reduce risks associated with regulatory compliance and information security
Encrypt recordings of customer interactions to meet security standards
Mask sensitive information to comply with PCI and other regulations
Securely share interaction recordings

Features That Empower You with Essential Business Insights

Our Products