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Enhance Your Customer Experience

Train staff to deliver exceptional telephone customer service
Reveal and resolve skill gaps in performance

Improve Your Bottom Line

Record verification of service requests, account activations/terminations
Resolve Misunderstandings and Disputes
Record receivables for billing questions and inquiries

Verification in Case of Outages and Disasters

Record calls of outage reports and service crew dispatch
Record disaster response for liability protection

Meet Regulatory Compliance

Record trading interactions
Enable compliance recording for collections
Mask sensitive information to comply with regulations
Record calls and interactions for liability protection and defense
Securely share recorded interactions

Maintain and Protect Your Business Reputation

Ensure staff training on accepted policies
and procedures
Monitor live agent interactions
Easily evaluate agents and provide situational training

Meet Regulatory Compliance

Record calls and interactions for compliance and liability protection
Reduce risks associated with regulatory compliance and information security
Encrypt recordings of customer interactions to meet security standards
Mask sensitive information to comply with PCI and other regulations
Securely share interaction recordings

Features That Empower You with Essential Business Insights


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