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MiVoice Connect Recording

RECITE’s robust solution for Mitel MiVoice 3300 & 5000 platforms offer unparalleled flexibility to record via the Station or Trunk side offering a very convenient and powerful recording methodology to fit your needs. In either methodology, RECITE can track a call from inception to completion.

RECITE Meets Your Interaction Recording Needs

No need for ShoreGear switches that will consume Media Proxy ports to record IP trunks.
Easily record Mivoice Connect Mobility App on Mobile or Wifi
Support for T1, E1, J1, SIP, and MGCP
Support for L16, G.722, G.711 & G.729a codecs
Recording of Trunk or Station side conversations
Single, Multi-Site, Regional and Geographic deployments
SharePoint and Azure cloud integrations for superior archiving and storage

Easy Recording of Mivoice Connect:

TAPI WAV:
Shoreware Remote software is installed on the RECITE server enabling RECITE to utilize TAPI WAV to receive the call events (META data) from the ShoreWare server and voice from the Mivoice Connect switches.
TAPI & Passive Tap / Port Mirroring:
Shoreware Remote software is installed on the RECITE server enabling RECITE to receive TAPI
call events (META data) combined with Passive TAP (T1, E1, J1 Trunk) or Port Mirror (L16, MGCP)
Station side (Audio) to record the complete conversation
CDR & IP Trunk:
Utilizing CDR events from the Shoreware server (META data) and Passive (SIP) Trunk for Voice to record complete conversation
No need for expensive Media Proxy ports to record SIP trunk side
Port Mirroring:
• Easily record via Port Mirror (L16, MGCP) Station side traffic (Meta data & Audio)

Why RECITE for Mivoice Connect:

It’s affordable. Concurrent based recording licenses with no forklift upgrades.
It’s easy to install and manage. A typical install can be done in less than one day.
It’s compatible. Every leading UC vendor on the market is supported
It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
It’s secure. Utilizes AES 256 bit encryption
It’s compliant. SOX, PCI and HIPPA ready

For more information, contact us.

Shoretel Call Recording Diagram

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