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ShoreTel Call Recording

RECITE’s flexible interaction recording solution for ShoreTel enables customers to choose the best option to fit their needs without compromising quality or performance. In addition, peace of mind assurance that RECITE can handle any signaling or media codec type configured to record any call type within the ShoreTel environment including but not limited to mobile and remote users.

RECITE Meets Your Interaction Recording Needs

No need for ShoreGear switches that will consume Media Proxy ports to record IP trunks.
Easily record ShoreTel Mobility App on Mobile or Wifi
Support for T1, E1, J1, SIP, and MGCP
Support for L16, G.722, G.711 & G.729a codecs
Recording of Trunk or Station side conversations
Single, Multi-Site, Regional and Geographic deployments
SharePoint and Azure cloud integrations for superior archiving and storage

Easy Recording of Shoretel:

TAPI WAV:
Shoreware Remote software is installed on the RECITE server enabling RECITE to utilize TAPI WAV to receive the call events (META data) from the ShoreWare server and voice from the ShoreTel switches.
TAPI & Passive Tap / Port Mirroring:
Shoreware Remote software is installed on the RECITE server enabling RECITE to receive TAPI
call events (META data) combined with Passive TAP (T1, E1, J1 Trunk) or Port Mirror (L16, MGCP)
Station side (Audio) to record the complete conversation
CDR & IP Trunk:
Utilizing CDR events from the Shoreware server (META data) and Passive (SIP) Trunk for Voice to record complete conversation
No need for expensive Media Proxy ports to record SIP trunk side
Port Mirroring:
• Easily record via Port Mirror (L16, MGCP) Station side traffic (Meta data & Audio)

Why RECITE for Shoretel:

It’s affordable. Concurrent based recording licenses with no forklift upgrades.
It’s easy to install and manage. A typical install can be done in less than one day.
It’s compatible. Every leading UC vendor on the market is supported
It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
It’s secure. Utilizes AES 256 bit encryption
It’s compliant. SOX, PCI and HIPPA ready

For more information, contact us.

Shoretel Call Recording Diagram

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Numonix's mission is to provide the world with best-of-breed call recording and customer interaction solutions! Please fill in the form below and we will contact you shortly! See how our call recording & quality management software suite can be used for your industry.
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