1-855-NUMONIX | 561-952-2600

RECITE Interaction Recording Solution

RECITE is an award-winning interaction recording suite that helps you boost your business success and ensure compliance. RECITE delivers unique insights into your employee-customer interactions by capturing content from multiple media modalities, including voice, video, screen and chat/IM.
recite-i

Boost Your Business Success and Ensure Compliance with RECITE

Benefits:

All-in-one interaction recording and Quality Management suite
Compliance with regulations, including PCI-DSS, HIPAA, BASLII and more
Unique insights into your employee-customer interactions
One of the only interaction recording solutions compatible with Skype for Business
Customizable security profiles to suit your specific needs
Complete audit trail of interactions: voice, video, screen and Chat/IM
Scalable from five to 500,000 users
Customizable to meet the unique needs of vertical market industries, including Automotive, Collection Agencies, Contact Centers, Financial Institutions, Healthcare, Law Firms, and Utility & Energy companies.

Gain Valuable Insights Into Your Employee-Customer Interactions

Features:

Interaction Recording for Valuable Insights

  • Call Recording for unique insights into your employee-customer interactions
  • Video Recording of video-based interactions deliver the “big picture”
  • Screen Recording of the agent’s desktop that is synchronized to the audio recording, which provides a comprehensive view of the customer interaction
  • Chat/IM Recording capabilities for insights into customer interactions
  • Quality Management tool for quality assurance and management to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity

Technologically Advanced, Easy-to-Use UI and Web

  • Intuitive user interface for fast start-up and minimal training
  • Web-based storage and retrieval for easy, secure sharing of files via email (.WAV format)

Meets Regulatory Compliance

  • Masking of sensitive information (such as credit card numbers) to meet compliance
  • Built-in 256-bit encryption ensures a secure, compliant environment.

Rich set of Contact Center features

  • Live Monitoring for on-the-spot agent training
  • Agent Notes/Reference Tagging for easy search
  • Customizable Dashboards tool enables agents, supervisors and administrators to view real-time metrics

Built for Global Deployment

  • Rules-based cataloging for global and multi-site deployments
  • Enhanced provisioning with real time Active Directory monitoring

Integration with Your Business Communication Solutions

  • Integration with virtually every available PBX and UC platform
  • Integration with the most popular CRM solutions
  • Integration with Skype for Business, providing a smooth migration path for all supported PBX systems, delivering 100 percent uptime for simultaneous recording of all calls on both platforms

Our Products


THANKS FOR CHOOSING US
Numonix's mission is to provide the world with best-of-breed call recording and customer interaction solutions! Please fill in the form below and we will contact you shortly! See how our call recording & quality management software suite can be used for your industry.
  • Car Dealerships
  • Collection Agencies
  • Financial Institutions
  • Contact Centers
  • Utility Companies
  • Healthcare
  • Law Firms
REQUEST A CALL BACK
Thank You. We will contact you as soon as possible.
PGlmcmFtZSBzcmM9Imh0dHBzOi8vd3d3Lmdvb2dsZS5jb20vbWFwcy9lbWJlZD9wYj0hMW0xOCExbTEyITFtMyExZDM1NzQuNDgyOTQ4ODQ0OTghMmQtODAuMTIwMTQyMzAwMDAwMDEhM2QyNi4zNzU1ODA2MDAwMDAwMDMhMm0zITFmMCEyZjAhM2YwITNtMiExaTEwMjQhMmk3NjghNGYxMy4xITNtMyExbTIhMXMweDg4ZDkxZTZjYjY0MDQ5YTclM0EweDQwY2VkMGE4Mzc2NzQyYTIhMnMyNzAwK04rTWlsaXRhcnkrVHJsJTJDK0JvY2ErUmF0b24lMkMrRkwrMzM0MzEhNWUwITNtMiExc2VuITJzdXMhNHYxNDQzMTk3MTAxOTY1IiB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBmcmFtZWJvcmRlcj0iMCI+PC9pZnJhbWU+
CONTACT US
2700 N. Military Trail, Suite 230.
Boca Raton, Florida, USA. 33431
+1-855-NUMONIX | 561-952-2600
Thank You. We will contact you as soon as possible.
PLEASE SHARE US!
Vel eros amet amet mauris a habitasse scelerisque? Vel urna dis et, placerat phasellus, diam in! Placerat nec facilisis, tortor tristique. Arcu placerat sagittis, velit lorem scelerisque egestas. Lundium et, ultrices, et tempor vel proin est! Lundium sociis ac, ut ultricies ridiculus ultricies pulvinar scelerisque et adipiscing auctor, urna platea non rhoncus magna egestas montes platea sed porta nisi porta, mus integer porta elit.
{social-panel}