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Chat Recording

RECITE’s chat recording features include the ability to capture, catalog and archive available Chat/IM.

Features:

Add-on module licensed per user
Monitor live chat sessions to see real conversations as they happen
Required in order to monitor targeted agents chat/IM in the live monitoring panel
Record and store chat/IM in a central location for easy access

Reasons to use Chat/IM Recording:

Gain an understanding of your agents’ productivity and communication skills
Comply with industry regulations

Features That Empower You with Essential Business Insights


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