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99.999% Uptime for Call Recording Systems?

Today, 100 percent of Fortune 500 businesses recording customer interactions and over 50 percent of small to medium sized businesses do the same. The process of capturing phone, chat, and video-based communication can provide significant value to a business in many forms, including monitoring agent performance, verifying orders, solving disputes and maintaining compliance (HIPAA, PCI,..
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Is S4B the Next Big Thing in Call Recording?

Did you know that in 2017, 55% of U.S. organizations are using Skype for Business already as their PBX and/or for unified communications capabilities – chat, voice, meeting and screen sharing. In fact, by the end of this year, experts foresee upwards of 100 million enterprise Skype for Business (S4B) seats in the market. While..
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Voice Logging to Skype Recording

Voice Logging to Skype Recording ‘Back in the 1980s and 90s, tape drives, voice loggers and visual basic were used to record phone calls. These systems were premise-based and heavily reliant on robust and expensive voice loggers which would capture and store calls using tape. Companies were forced to have reels and reels of tape..
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The Power of Versatility in Contact Centers

The Power of Versatility in Contact Centers ‘Versatility’ is a pretty powerful adjective in the world of contact center technology. Defined as either “capable of easily turning from one task or endeavor to another”, or “having or capable of many uses”, versatility is the name of the game when it comes to technology. With it,..
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Questions to consider before purchasing a Call Recording Solution:

Typically, the decision to implement a call recording solution is a reactive one. Many companies finally purchase a system only after discovering that a crucial business interaction has transpired that they have no concrete proof of. Unfortunately, not being able to produce evidence of a vital transaction disrupts business and can be financially damaging if..

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Will Your Company be placed on Hold as Communications Technology Evolves?

As connectivity improves and companies adopt more advanced IP PBX’s and  UC products; legacy technology in Call Recording will struggle to keep up and adapt to new integrations, protocols and specific network configurations. The emerging “new generation” recording products are specifically developed to quickly adapt to new integrations and methods of connectivity, as well as..

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