Typically, the decision to implement a call recording solution is a reactive one. Many companies finally purchase a system only after discovering that a crucial business interaction has transpired that they have no concrete proof of. Unfortunately, not being able to produce evidence of a vital transaction disrupts business and can be financially damaging if..
As connectivity improves and companies adopt more advanced IP PBX’s and UC products; legacy technology in Call Recording will struggle to keep up and adapt to new integrations, protocols and specific network configurations. The emerging “new generation” recording products are specifically developed to quickly adapt to new integrations and methods of connectivity, as well as..