Agent Notes/Reference Tagging
RECITE’s Agent Notes and Reference Tagging feature enables users to input live searchable notes during a call as well as tag calls with unique references. This allows for grouped searching of calls with common tag references.
▸ Included with all RECITE versions — no additional licensing is required.
▸ Insert notes during calls – notes saved at a time instant in the call are searchable
▸ Insert reference tags to add unique identifiers to interactions and relate multiple interactions to each other
▸ Search related interactions using key words or tags
Reasons to use agent notes and reference tagging:
▸ Reasons to use agent notes and reference tagging:
▸ Group and track related interactions to see “the whole story”
▸ Save valuable time by locating calls faster and easier
▸ Tag and easily search call recordings using the same customer codes that you utilize in your CRM solution